Cookie & Tracking Policy
Last updated: March 2025
You have control over your data. We respect your choices about tracking and analytics on ophelirymax.com.
Look, we're not going to pretend cookies are exciting. They're small text files that websites store on your device. But here's what you should actually know about how we use them at ophelirymax.
What We Track and Why
We use tracking technologies to keep ophelirymax.com running smoothly and to understand how people use our platform. Some of this tracking is essential—without it, you couldn't log in or save your progress. Other tracking helps us improve the experience.
When you visit our site, we collect information about your interactions. Which pages you visit, how long you stay, what resources you download. This helps us figure out what's working and what needs work.
Types of Tracking We Use
Essential Cookies
These keep the site functional. They remember who you are when you log in, maintain your session, and ensure security features work properly. You can't opt out of these—they're necessary for the platform to function.
Performance Tracking
We track how fast pages load, where errors occur, and which features people actually use. This data is anonymized and helps us identify technical issues before they affect everyone.
Analytics Cookies
These help us understand user behavior patterns. We see which learning materials are popular, where people get stuck, and what paths lead to successful outcomes. This information shapes our content development.
Marketing Cookies
We use these to show relevant content and measure campaign effectiveness. They help us understand which marketing channels bring students who actually complete programs and which ones don't.
How Tracking Improves Your Experience
Here's where this actually matters for you. When we see that students consistently struggle with a particular section of material, we can rewrite it or add more examples. When analytics show people dropping off at a certain point, we investigate why.
For instance, in early 2025 we noticed through session recordings that many users couldn't find the downloadable resources section. So we redesigned that part of the interface. Small things, but they add up.
Third-Party Services We Use
We don't do everything in-house. Some services we rely on include analytics platforms, video hosting providers, and payment processors. Each of these may set their own cookies.
Google Analytics tracks general site usage. Vimeo handles our video content and sets cookies to remember playback preferences. Stripe processes payments and needs to store transaction data securely. These services have their own privacy policies that govern how they handle your information.
Managing Your Cookie Preferences
Most browsers let you control cookies through their settings. You can block all cookies, delete existing ones, or set preferences for specific sites. Be aware that blocking essential cookies will break site functionality—you won't be able to log in or complete purchases.
If you want to opt out of analytics tracking specifically, you can use browser extensions or privacy tools. Just know that this might affect your experience—for example, we won't be able to save your viewing preferences across sessions.
Browser settings vary, but you'll typically find cookie controls under Privacy or Security settings. Look for options like "Block third-party cookies" or "Clear browsing data" to manage what's stored on your device.
Data Retention and Your Rights
We don't keep tracking data forever. Analytics information is typically retained for 26 months, after which it's automatically deleted. Session cookies expire when you close your browser. Persistent cookies last longer but have set expiration dates.
You can request a copy of data we've collected about you, ask us to delete it, or correct inaccuracies. Under Australian privacy laws, you have specific rights regarding your personal information. Contact us and we'll walk you through the process.
One thing to note—if you ask us to delete all your data, we'll need to close your account since we can't maintain user accounts without basic information. Just something to consider before submitting a deletion request.
Updates to This Policy
Technology changes, regulations evolve, and sometimes we adjust how we handle data. When we make meaningful changes to this policy, we'll update the date at the top and notify active users via email.
Minor clarifications or formatting changes won't trigger notifications, but substantive updates will. You can always check back here to see the current version. We recommend reviewing this policy occasionally, especially if you're concerned about privacy.
Questions About Our Cookie Usage?
If something here doesn't make sense or you want more details about specific tracking technologies, reach out to us at help@ophelirymax.com. We're also available at Commerce Ave, Armadale WA 6112, Australia or by phone at +61291825852.