Information We Collect

When you engage with our programs, we gather certain details to provide you with the best learning experience. But we only collect what's necessary. Here's what that typically includes:

• Personal identifiers: Your name, email address, phone number, and postal address when you enquire about courses or register for programs
• Professional information: Your current business situation, entrepreneurial goals, and relevant experience to tailor our recommendations
• Payment details: Credit card or banking information processed through secure payment gateways when you enroll in paid programs
• Learning progress: Course completion rates, quiz scores, and engagement metrics to help improve your educational journey
• Device and usage data: IP addresses, browser types, and how you navigate our website to enhance user experience

We don't collect sensitive information like health records or government identifiers unless absolutely required for specific program accreditation.

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience. We're not in the business of unnecessary data hoarding.

Primary Uses

• Delivering course materials and educational content you've signed up for
• Processing payments and maintaining accurate financial records
• Sending program updates, schedule changes, and important administrative notices
• Answering your questions and providing support when you reach out
• Improving our courses based on feedback and learning outcomes

Marketing Communications

With your consent, we'll send information about upcoming programs, workshops, and resources relevant to entrepreneurship education. You can opt out anytime through the unsubscribe link in our emails. And yes, we actually honor those requests immediately.

Data Storage and Security

Your information lives on secure servers located in Australia, which means it's protected under Australian privacy legislation. We use industry-standard encryption and security protocols, though we'll be honest – no system is completely bulletproof.

We retain your data for as long as you're actively engaged with our programs, plus seven years afterward to comply with Australian taxation and business record requirements. After that, we securely delete it.

Sharing Your Information

We don't sell your data. Period. But we do share information with specific third parties who help us run our programs:

All these partners are bound by confidentiality agreements and must handle your data according to Australian privacy standards. We vet them carefully before sharing anything.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you substantial control over your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we hold about you. We'll provide it within 30 days, usually much faster. There's no charge unless the request is exceptionally complex.

Correct Inaccuracies

If something's wrong in your records, let us know. We'll fix it promptly and notify any third parties we've shared that information with.

Erasure Requests

Ask us to delete your data. We'll comply unless we have a legitimate reason to keep it (like legal obligations or ongoing disputes). We'll explain our reasoning either way.

Restrict Processing

Request that we limit how we use your information, particularly for marketing purposes. You can stay enrolled in programs while opting out of promotional communications.

Data Portability

Get your data in a commonly used format to transfer to another education provider. We'll provide it as a CSV or PDF file.

To exercise any of these rights, email us at help@ophelirymax.com with your request. We'll verify your identity and respond within 30 days.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device. Some are essential for the site to work, others help us understand how people use our resources.

• Essential cookies: Required for login, course access, and security functions
• Analytics cookies: Help us see which content is most useful and where people get stuck
• Preference cookies: Remember your settings like language or display options

You can disable cookies through your browser settings, though this might limit some website functionality. We don't use cookies for cross-site tracking or advertising purposes.

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it immediately.

Changes to This Policy

We review this policy annually and update it when our practices change or laws evolve. When we make significant changes, we'll notify enrolled students via email and post the updated policy on our website at least 30 days before it takes effect.

Continued use of our services after changes become effective means you accept the updated terms. If you disagree with changes, contact us to discuss alternatives or withdraw from programs.

Complaints and Disputes

If you believe we've mishandled your personal information, we want to hear about it. First, contact our privacy officer directly using the details below. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority overseeing privacy law compliance in Australia.